Shipping policy

This policy applies to direct orders on lexahome.shop for delivery within the United Kingdom.

Shipping at a glance

  • Destination: United Kingdom
  • Delivery location: the customer’s delivery address
  • Shipping cost: Free standard shipping
  • Minimum spend: None
  • Order cut-off: 12:00 AM (midnight), GMT+00 (London)
  • Order handling: 1 business day, Monday–Friday
  • Carrier transit: 5–7 business days, Monday–Friday
  • Total delivery time: 6–8 business days (1 business day order handling plus 5–7 business days carrier transit)
  • Products covered: products offered for UK delivery at checkout

The 6–8 business-day estimate is the combined total delivery estimate shown for the service: it includes both handling and carrier transit. Business days do not include weekends or UK public holidays.

Before you order

Please provide a complete and accurate delivery address at checkout. The checkout is the final confirmation of whether the selected product can be delivered to your address. If delivery is not offered to an address, please contact us before ordering rather than assuming a different service is available.

Product pages and checkout show the price and delivery information applicable to the product and destination selected. If a delivery estimate is important to you, contact us before purchase and give us the product link and destination postcode; we will only confirm a date that we can genuinely support.

Dispatch and delivery updates

We use the contact information provided at checkout to send order and delivery communications. A carrier may provide tracking where available. A tracking update can take time to appear after a parcel is handed to a carrier.

If an order is delayed, lost, or marked delivered but cannot be located, contact support@lexahome.shop or use our Contact page with your order number. We will investigate the delivery with the relevant service provider.

Delays and changes

The delivery estimate is not a guarantee for circumstances outside reasonable control, such as carrier disruption, severe weather, public holidays, or an address issue. If a material delay arises, we will provide an update and explain the available options.

We do not make a separate promise about dispatch origin, carrier, order cut-off time, or a faster shipping service unless it is shown in the relevant checkout or product information. We will not claim a local warehouse or rapid delivery where that is not true.

Returns

This Shipping Policy describes outward delivery. For return methods, costs, exchanges, and refunds, see the Return and Refund Policy. The customer is responsible for return postage on a change-of-mind return; there is no restocking fee. Different rules apply to faulty, damaged, incorrect, or misdescribed goods as explained there.

Etsy orders

The direct-store delivery service above does not automatically apply to Etsy orders. Etsy listings and checkout show the delivery terms that apply to an Etsy purchase.

What the estimate means

The stated 6–8-business-day estimate covers the full delivery journey for the standard UK service. It is not a separate carrier-transit figure.

The service is configured with an order cut-off of 12:00 AM (midnight), GMT+00 (London). The delivery estimate is calculated as follows:

  • Order handling: 1 business day, Monday–Friday, from the applicable order cut-off until the parcel is ready to be handed to the carrier.
  • Carrier transit: 5–7 business days, Monday–Friday, from carrier hand-off until delivery at the customer’s address.
  • Total delivery: 6–8 business days, combining 1 business day order handling and 5–7 business days carrier transit.

The delivery calculation takes account of whether an order is placed before or after that cut-off, as well as applicable public holidays.

The customer-facing promise matches the configured service: 1 business day for order handling plus 5–7 business days for carrier transit, for a combined total of 6–8 business days.

Address corrections and unsuccessful delivery

Contact us promptly if your delivery address needs changing. We will check whether an amendment is still possible, but changes after dispatch can depend on the carrier and delivery stage. If a parcel is returned because an address is incomplete or delivery cannot be completed, we will explain the available options and any charge before asking you to agree to it.

Missing, damaged or delayed parcels

If an order has not arrived by the end of the estimate, or a tracking update is unclear, contact us with the order reference. You may check whether another person at the address received the parcel, but we will investigate the delivery with the provider. Photographs or packaging can help an investigation but are not automatic conditions of a remedy.

If a delivery becomes materially delayed, we will provide an update and discuss the available options. Unless another period has been agreed, UK consumer rules normally require delivery within 30 days; that legal backstop does not turn our 6–8-business-day estimate into a routine 30-day service.

Separate marketplace orders

An Etsy listing can have its own delivery estimates, destination availability, taxes, and platform protections. It does not alter the direct-store service described on this page.