Contact information

Who operates Lexahome?

Lexahome is the trading name used by LEXA HOME LTD.

  • Legal operator: LEXA HOME LTD
  • Company number: 16984204
  • Registered office: First Floor Flat, 13 Sunderland Road, London, United Kingdom, SE23 2PS
  • Website: lexahome.shop

Customer service

For a direct-order question, include the order number and the email address used at checkout. For a product question, include the product link or name. For a return request, see the Return and Refund Policy.

Address role

The registered office is for company correspondence. It is not represented as a showroom, collection point, dispatch warehouse, or walk-in returns location. Return instructions are provided for the relevant order after you contact us.

Etsy orders

For an order placed via Lexahome on Etsy, please use Etsy messages and the order record where possible. This helps keep the enquiry linked to the correct marketplace transaction.

How we handle an enquiry

We use the information in your message to answer the question, locate an order, arrange delivery or a return, and keep a record where needed to resolve the matter. Contacting us does not automatically subscribe you to marketing. Read the Privacy Policy for more information.

The fastest way to get help

  • Order, delivery, return or refund: include the order number and checkout email address.
  • Product question: include the product name or link and the detail you need confirmed.
  • Possible fault or damage: describe the issue; photographs are helpful when practical but are not a prerequisite to your legal rights.
  • Etsy order: use Etsy messages where possible and include the Etsy order reference.

Please do not send payment-card numbers, bank passwords, identity documents, or one-time security codes through the contact form or email.

Order-channel distinction

To help us give the right answer, tell us whether your question concerns a direct Lexahome website order or an Etsy order. The two channels can have different checkout records, payment processes, delivery information, and customer protections. We will not ask an Etsy customer to disclose payment details held by Etsy, and we will not treat an Etsy marketplace message as a direct-store order record.

Keeping contact details current

The contact details on this policy should remain visible without a customer account or purchase. If an email address, telephone number, or contact route changes, update this page, the Contact page, the website footer, and Merchant Center business information at the same time so customers are not sent to an obsolete route.