Privacy policy

This policy explains how LEXA HOME LTD, trading as Lexahome, uses personal information when you visit lexahome.shop, place a direct order, contact us, or ask for support. We are the controller of that information for those activities.

Contact

• Legal operator: LEXA HOME LTD, trading as Lexahome
• Company number: 16984204
• Registered office: First Floor Flat, 13 Sunderland Road, London, United Kingdom, SE23 2PS
• Privacy and customer-service email: support@lexahome.shop
• Telephone: +44 7911 008986

Please do not send full card details, banking passwords, or one-time security codes by email or through the contact form.

Information we use

We use the information needed to provide the service you request. This can include your name, email address, telephone number, delivery and billing address, order details, payment status and transaction reference, and the content of messages, return requests, or product enquiries.

Payment details are entered through the checkout payment service. We receive the payment status and transaction information needed to administer an order or refund; we do not ask customer-service staff to collect full payment-card details by email.

The website and checkout may generate technical information such as IP address, browser and device information, pages viewed, shopping-cart activity, and cookie-preference choices. See our Cookies Policy.

Why we use information

We use order and contact information to process an order, take payment, arrange delivery, answer questions, manage returns and refunds, and provide customer support. This is necessary to perform a contract with you or take steps at your request before entering one.

We may retain and use information needed to meet accounting, tax, consumer-protection, fraud-prevention, and other legal obligations. We also use limited information to protect the website, prevent misuse, investigate disputes, and establish or defend legal claims. Where appropriate, this is based on our legitimate interests in running a secure and reliable business, balanced against your rights.

We use optional marketing communications or optional cookies only where we have a suitable lawful basis, including consent where required. You can withdraw consent or object to direct marketing at any time; essential order and security messages are separate from marketing.

Who may receive information

Information may be processed by the ecommerce-platform provider, checkout and payment providers, delivery and return carriers, business email or customer-support providers, and providers of website-security, analytics, personalisation, or marketing services where they are enabled and permitted. We share only what is relevant to the service.

Providers may process information on our instructions, or may process some information independently under their own terms and legal obligations. A direct order is not the same transaction as an Etsy order. If you interact with our Etsy shop, Etsy's own privacy terms also apply.

International transfers

Some service providers may process information outside the United Kingdom. Where a restricted transfer is made, we will use the safeguards required by applicable data-protection law. You can contact us for information about the relevant transfer arrangements, subject to protecting confidential security information.

Retention

We keep information only for as long as it is needed for the purpose collected, including administering an order, providing support, meeting legal record-keeping duties, resolving disputes, and defending claims. The period depends on the type of record and the applicable obligation. Marketing information is kept only while it is needed for that purpose; after an unsubscribe or objection, we retain a minimal suppression record where needed to respect that choice.

Your rights

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, or a portable copy. You may object to processing based on legitimate interests and withdraw consent where consent is used. Contact support@lexahome.shop to make a request. We may ask for proportionate information to verify identity before disclosing personal information.

You may complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint. Please contact us first if you would like us to try to resolve the concern.

Changes

We may update this notice when our services or data practices change. Where a change requires additional notice or consent, we will provide it as required.

Sources of information

Most information comes directly from you when you browse, place an order, submit a form, contact customer service, or request a return. We can also receive order or delivery-status information from the providers involved in a direct transaction. If you contact us through Etsy, the information Etsy makes available for that marketplace order is handled in connection with that enquiry.

Cookie choices and marketing

Necessary cookies and similar technologies may be needed for security, basket and checkout operation, and saving your privacy choices. Optional analytics, personalisation, and marketing technologies must be controlled through the choices presented on the live site where required. A purchase or support request does not itself opt you into marketing.

You can unsubscribe from marketing by using the link in the message or contacting us. You have the right to object to direct marketing at any time, including related profiling. We may keep a minimal record of that choice so we do not contact you again by mistake.

Security and confidential information

We use measures appropriate to the service and information involved, including limiting access to people and providers who need it for their role. No internet service can eliminate every risk. Please protect account credentials and notify us if you think a direct order or account has been affected by misuse.

Children and automated checks

The site is for people who can enter into a purchase contract. If you believe a child has provided information inappropriately, contact us so we can investigate. Checkout, payment, or security providers may perform automated fraud or risk checks. If an order is affected and you think there has been a mistake, contact us and we will investigate the available record.

Keeping this notice accurate

Privacy information must reflect the services that are actually enabled. Before publication, Lexahome must check its payment, email, customer-support, analytics, marketing, fulfilment, and cookie-consent configuration and amend this notice where a provider, transfer, retention period, or purpose needs more specific disclosure.